"Now, it feels like were a tech company!"
FundThrough is an invoice funding company innovating the practice of invoice factoring and invoice finance for the modern age. Combining client focussed research and visual design, my work here reimagines invoice factoring as modern, simple and human centered.
One of the main challenges at FundThrough was that the web app did not have the functionality required for clients to fully access the service, and get their invoices funded - meaning that most funding requests were handled over email. I designed an effective solution with the core principal in mind that moving clients out of their inboxes and into the app would increase the overall value in their funding experience. I worked with clients to ensure each decision was thoughtful and in their best interest, and collaborated cross functionally across our team to promote use of the product.
Invoice Dashboard
I redesigned our main dashboard so that there were more ways to go about submitting a funding request. Previously, clients could submit requests, but they couldn't attach any verification documents or additional info. This then had to be solved in email, making the app redundant. Increased in app funding requests by 31%, and increased the invoice value submitted through the app: up 28.36% over 20 months.
Funding Requests ↑31%
By making it easier to attach everything it once, we increased in app funding requests. Since our invoice table's multi-select feature was broken, and there were no ways to attach documents, funding requests almost always took place outside the app. Clients can easily view what documents are required, attach them, select invoices, and submit their request.
Account Activity
To solve for the number one question our teams would get, "when am I going to get paid". I designed an activity feed updates in real time. Filters & exports allow users to generate custom reports.
